Welcome to Tiny Treasures

We want your shopping experience to be as warm and delightful as our handcrafted aromatherapy candles and resin art. Below is everything you need to know about our shipping process, delivery timelines, and what to do if there’s an issue with your order.

Shipping & Delivery

Each order is carefully packed to ensure it reaches you safely. Once the parcel leaves our facility, it is handled by our trusted courier partners.

Dispatch & Delivery Timeline

• Orders are usually dispatched within 2–4 business days after payment confirmation.
  
  

• Once shipped, delivery typically takes up to 7 working days, depending on your location.
  
  

• During high-volume periods such as festivals, special sales, or promotions, dispatch may take an additional 3–5 business days.
  
  

Order Tracking

As soon as your order is packed and handed over to the courier partner, you will receive:

• A tracking link via email
  
  

• Courier name and tracking number via SMS
  
  

You can use this information to track your shipment until it is delivered.

Receiving Your Order

When your parcel arrives, we kindly request you to:

• Check the outer packaging carefully before accepting delivery
  
  

• If the package appears damaged, opened, or tampered with, do not accept it
  
  

In such cases, please:

• Record a time-stamped unboxing video
  
  

• Take clear photos of the package and product
  
  

Send these to us (email + order number) at : Tinytreasures305@gmail.com — we’ll help resolve it quickly. We will review the issue and assist you as quickly as possible.